Experience

Kubernetes Platform Engineer

Nationwide, Columbus, OH

May 2026 – Present

Joining the Application and Database Platforms team to operate production EKS clusters on AWS supporting enterprise financial services workloads in a regulated environment.

Veeam Software, Columbus, OH

Jul 2022 – Apr 2026

Primary escalation point for VCSP partners running production BaaS and DRaaS environments; led complex troubleshooting across compute, storage, networking, and application layers including Cloud Connect, VSPC, VBR, Veeam Kasten, and Enterprise Manager.
Built end-to-end automation for compliance reporting using n8n, Python, Puppeteer, and Claude API integration, reducing a 2–3 hour manual workflow to ~15 minutes and eliminating data accuracy issues.
Conducted technical assessments of partner environments, identifying configuration risks and recommending architectural improvements tied to security, business continuity, and cost optimization.
Served as liaison between Support, R&D, and QA, delivering structured root cause analysis with reproducible evidence to accelerate product fixes and improve system reliability.
Mentored and coached a team of 10 engineers on troubleshooting methodology, escalation handling, and knowledge management; established standardized playbooks and diagnostic workflows as KCS Knowledge Domain Expert.

Veeam Software, Columbus, OH

Jan 2019 – Jul 2022

Supported VCSP partners running production BaaS and DRaaS environments; diagnosed failures across backup jobs, replication, storage targets, and network connectivity to minimize downtime and data loss risk.
Guided partners through solution design, migrations, and upgrades; provided hands-on assistance with Cloud Connect configuration, tenant onboarding, and VSPC deployment.
Performed structured log analysis and environment reviews; translated complex technical findings into actionable recommendations for both technical and management stakeholders.

Drift State LLC, Columbus, OH

2024 – Present